Return Policy

TO PROCESS YOUR RETURN
Please Click This Link and Follow The Steps:

Click HERE

30 DAY RETURN POLICY

All returns mut be postmarked within: thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process:
To return an item, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Steps New York
Attn: RETURN Mall of the Americas Steps New York

7795 West Flagler Street #55B
33144, Miami, FL
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least (2) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycle to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
shoponline@stepsnewyork.com